Last Updated: June 2026
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform for cryptocurrency buying, selling, wallet services, and bill payments.
We may collect personal information such as your name, email address, phone number, account details, transaction records, wallet activity, payment information, device information, IP address, and identity verification details where required.
We use your information to create and manage your account, process crypto buy and sell transactions, complete bill payments, verify transactions, prevent fraud, provide customer support, improve our services, and comply with legal or regulatory requirements.
Crypto transactions may require wallet addresses, transaction hashes, payment confirmations, and trading records. Blockchain transactions may be public and cannot always be reversed or deleted once confirmed.
For bill payments, we may collect and process customer identifiers such as phone numbers, meter numbers, smartcard numbers, customer names, biller details, and payment references to complete your transaction.
We may share necessary transaction details with trusted third-party providers, payment processors, crypto liquidity providers, bill payment providers, banks, and verification partners only for the purpose of completing your requested service.
We apply reasonable technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
We may retain account records, transaction history, wallet activity, payment logs, and compliance records for as long as necessary to provide our services, resolve disputes, prevent fraud, and meet legal obligations.
We may use cookies, analytics tools, and device information to improve app performance, enhance security, remember preferences, and understand how users interact with our platform.
You may request access to your personal data, correction of inaccurate data, account deletion, or limitation of processing, subject to legal, security, and compliance requirements.
We may monitor transactions to detect suspicious activity, fraud, unauthorized access, money laundering, abuse, or violations of our terms. We may suspend or restrict accounts where necessary.
Our services are not intended for children. Users must meet the minimum legal age required to use financial, crypto, and payment services in their jurisdiction.
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a new effective date.
For questions about this Privacy Policy or your personal data, contact us at:
Email: support@9ittepay.com
Website: www.9ittepay.com